Handled by Customer Care 1 · first response 6m
Kevin Muscat
Hi, I'd like a refund for an item I bought yesterday in store.
Kevin Muscat · 12:58
Happy to help — do you have the receipt or the till slip number?
Customer Care 1 · 13:04
Yes, I have the receipt here, sending a photo now.
Kevin Muscat · 13:13
I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.
Customer Care 1 · 13:27
Thanks, appreciate the quick reply.
Kevin Muscat · 13:32
You're welcome! I'll keep this thread updated.
Customer Care 1 · 13:52
Okay, I'll wait to hear back.
Kevin Muscat · 14:18
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatReturn of opened product; refund but no return, item marked damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.