Handled by Customer Care 3 · first response 4m
Kevin Muscat
Hi, the bread from this morning was raw in the middle.
Kevin Muscat · 12:26
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 3 · 12:30
Sending the photos now, you can see it clearly.
Kevin Muscat · 12:36
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
Customer Care 3 · 12:42
Thanks, appreciate the quick reply.
Kevin Muscat · 13:01
You're welcome! I'll keep this thread updated.
Customer Care 3 · 13:13
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatOff product in date; procurement to raise with supplier.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.