Handled by Customer Care 5 · first response 20m
Sophie Bugeja
Hi, the sausages I got from the butcher yesterday turned grey overnight.
Sophie Bugeja · 17:16
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 5 · 17:36
Photos attached, you can see the colour.
Sophie Bugeja · 17:39
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 5 · 17:42
Thanks, appreciate the quick reply.
Sophie Bugeja · 17:49
You're welcome! I'll keep this thread updated.
Customer Care 5 · 18:01
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDeli / butcher quality raised over Website chat — San Ġiljan, Triq Marguerite Mangion, order ES-67785. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.