Handled by Customer Care 7 · first response 36m
Sophie Bugeja
Hello, I was charged twice at the till, can you help?
Sophie Bugeja · 13:54
Sorry about that! Could you send a photo of the receipt so I can pass it to the store?
Customer Care 7 · 14:30
The slip number is on the photo I just sent.
Sophie Bugeja · 14:34
I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.
Customer Care 7 · 14:43
Thanks, appreciate the quick reply.
Sophie Bugeja · 15:08
You're welcome! I'll keep this thread updated.
Customer Care 7 · 15:14
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatReturn of opened product; refund but no return, item marked damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.