Handled by Customer Care 2 · first response 8m
Sophie Bugeja
Hi, I found yoghurts on the shelf that expired last week.
Sophie Bugeja · 11:07
Thanks for flagging! Could you tell me which store and send a photo of the date label?
Customer Care 2 · 11:15
It was the fridge aisle, photo attached.
Sophie Bugeja · 11:21
The item can be exchanged in store, and the store manager is checking the display now.
Customer Care 2 · 11:27
Thanks, appreciate the quick reply.
Sophie Bugeja · 11:47
You're welcome! I'll keep this thread updated.
Customer Care 2 · 12:02
Okay, I'll wait to hear back.
Sophie Bugeja · 12:07
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 12:18
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatExpired item found on shelf; store asked to sweep the display.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.