Handled by Customer Care 2 · first response 18m
Sophie Bugeja
Hi, I want to move my points from my old rewards card to the app.
Sophie Bugeja · 10:55
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 2 · 11:13
The card number is on the back, sending it now with my details.
Sophie Bugeja · 11:16
All updated — the change shows in the app within a few minutes.
Customer Care 2 · 11:21
Thanks, appreciate the quick reply.
Sophie Bugeja · 11:45
You're welcome! I'll keep this thread updated.
Customer Care 2 · 12:04
Okay, I'll wait to hear back.
Sophie Bugeja · 12:11
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 12:37
Any news on this?
Sophie Bugeja · 12:46
Quick update — the team came back to us and it's progressing.
Customer Care 2 · 12:51
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCard not scanning in app; account re-linked.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.