Handled by Customer Care 3 · first response 2m
Maria Micallef
Hi, I ordered through the app and got someone else's bags.
Maria Micallef · 13:47
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 3 · 13:49
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Maria Micallef · 13:55
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 3 · 14:04
Thanks, appreciate the quick reply.
Maria Micallef · 14:25
You're welcome! I'll keep this thread updated.
Customer Care 3 · 14:40
Okay, I'll wait to hear back.
Maria Micallef · 15:05
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.