Handled by Customer Care 1 · first response 3m
Maria Micallef
Hi, only one till was open at lunchtime and the queue was to the back of the store.
Maria Micallef · 19:29
Sorry about the wait — which store was this?
Customer Care 1 · 19:32
The one in the centre, at about 12:45.
Maria Micallef · 19:38
I've flagged the staffing gap with the store manager for that time slot.
Customer Care 1 · 19:42
Thanks, appreciate the quick reply.
Maria Micallef · 20:05
You're welcome! I'll keep this thread updated.
Customer Care 1 · 20:15
Okay, I'll wait to hear back.
Maria Micallef · 20:31
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 20:48
Any news on this?
Maria Micallef · 21:01
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatQueue/waiting time complaint; staffing feedback sent to store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.