Handled by Customer Care 4 · first response 5m
Maria Micallef
Hi, I found yoghurts on the shelf that expired last week.
Maria Micallef · 16:51
Thanks for flagging! Could you tell me which store and send a photo of the date label?
Customer Care 4 · 16:56
It was the fridge aisle, photo attached.
Maria Micallef · 17:02
We've asked the store to check the shelf and remove any other expired items. Depending on the product we can exchange it in store.
Customer Care 4 · 17:15
Thanks, appreciate the quick reply.
Maria Micallef · 17:39
You're welcome! I'll keep this thread updated.
Customer Care 4 · 18:00
Okay, I'll wait to hear back.
Maria Micallef · 18:20
Just confirming this is being handled — thanks for your patience.
Customer Care 4 · 18:34
Any news on this?
Maria Micallef · 18:52
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatShort-dated product complaint; exchange offered per policy.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.