Handled by Customer Care 7 · first response 3m
Maria Micallef
Hi, I found yoghurts on the shelf that expired last week.
Maria Micallef · 12:29
Thanks for flagging! Could you tell me which store and send a photo of the date label?
Customer Care 7 · 12:32
Here's the label with the date.
Maria Micallef · 12:42
The item can be exchanged in store, and the store manager is checking the display now.
Customer Care 7 · 12:54
Thanks, appreciate the quick reply.
Maria Micallef · 13:02
You're welcome! I'll keep this thread updated.
Customer Care 7 · 13:07
Okay, I'll wait to hear back.
Maria Micallef · 13:11
Just confirming this is being handled — thanks for your patience.
Customer Care 7 · 13:23
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatShort-dated product complaint; exchange offered per policy.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.