Handled by Customer Care 2 · first response 34m
Claire Borg
Hello, the butcher pack barcode rang up as a different product at the till.
Claire Borg · 11:40
Could you send a clear image of the itemised sticker showing the product name, barcode and price?
Customer Care 2 · 12:14
Here's the sticker photo, barcode included.
Claire Borg · 12:18
Thanks — the barcode and product don't match, so I've sent the image to our procurement team. We'll refund the price difference.
Customer Care 2 · 12:31
Thanks, appreciate the quick reply.
Claire Borg · 12:51
You're welcome! I'll keep this thread updated.
Customer Care 2 · 13:19
Okay, I'll wait to hear back.
Claire Borg · 13:27
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 13:34
Any news on this?
Claire Borg · 13:48
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCounter pack price/barcode mismatch; sticker image sent to procurement, difference refunded.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.