Handled by Customer Care 5 · first response 8m
Claire Borg
Hi, I'd like a refund for an item I bought yesterday in store.
Claire Borg · 09:30
Sorry about that! Could you send a photo of the receipt so I can pass it to the store?
Customer Care 5 · 09:38
Yes, I have the receipt here, sending a photo now.
Claire Borg · 09:48
I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.
Customer Care 5 · 09:57
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRefund request with receipt; store to confirm before processing.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Accounts · Accounts · sent 17 Apr
Price-difference refund — must be confirmed by accounts
Auto-notify: daves Accounts · within 48h — live send is a production step.
Contact: contact to be provisioned
- 19 Apr — Chased by email — awaiting response.
- 22 Apr — Customer updated on progress.
Internal notes
none yetInternal — the team sees this, the customer never does.