Handled by Customer Care 2 · first response 17m
Claire Borg
Hello, I'd like to merge my card with my husband's account.
Claire Borg · 10:44
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 2 · 11:01
The card number is on the back, sending it now with my details.
Claire Borg · 11:07
All updated — the change shows in the app within a few minutes.
Customer Care 2 · 11:11
Thanks, appreciate the quick reply.
Claire Borg · 11:15
You're welcome! I'll keep this thread updated.
Customer Care 2 · 11:25
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRewards card update request; details verified and applied.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.