Omar Grech
Pricing / barcode · San Pawl il-Baħar, Triq Parti G.Calleja (Efesu) · Tue 9 Jun 08:00Handled by Customer Care 2 · first response 43m
Omar Grech
Hello, an item scanned at the wrong price today at your store.
Omar Grech · 08:00
Sorry about that — a photo of the shelf label and your receipt would help us check.
Customer Care 2 · 08:43
Photos sent — shelf label and slip.
Omar Grech · 08:53
Confirmed — we'll refund the price difference and procurement will fix the barcode mapping.
Customer Care 2 · 08:58
Thanks, appreciate the quick reply.
Omar Grech · 09:17
You're welcome! I'll keep this thread updated.
Customer Care 2 · 09:29
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatShelf/till price mismatch; difference refunded, barcode sent to procurement.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.