Handled by Customer Care 3 · first response 17m
Omar Grech
Hi, can I update the mobile number on my rewards card?
Omar Grech · 12:07
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 3 · 12:24
The card number is on the back, sending it now with my details.
Omar Grech · 12:33
I've passed this to the Suppy team; the merge completes within 24hrs.
Customer Care 3 · 12:40
Thanks, appreciate the quick reply.
Omar Grech · 12:53
You're welcome! I'll keep this thread updated.
Customer Care 3 · 13:19
Okay, I'll wait to hear back.
Omar Grech · 13:31
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 13:49
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRewards card update request; details verified and applied.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.