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Omar Grech

Rewards card · Mon 1 Jun 12:49
Resolved

Handled by Customer Care 2 · first response 12m

Website chat·

Omar Grech

Mon 1 Jun · started 12:49

Hi, can I update the mobile number on my rewards card?

Omar Grech · 12:49

Of course! Can you confirm the rewards card number in full and the name on the account?

Customer Care 2 · 13:01

The card number is on the back, sending it now with my details.

Omar Grech · 13:07

I've passed this to the Suppy team; the merge completes within 24hrs.

Customer Care 2 · 13:10

Thanks, appreciate the quick reply.

Omar Grech · 13:29

Customer

5 contacts
Omar Grech
First seen 30 Mar · WhatsApp, Instagram, Website chat
Contacts
5
Refunds
3 · €42.27
Rewards
2
Repeat topics
Pricing / barcode ×2Rewards card ×2

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWebsite chatauto
CustomerOmar Grechauto
Date / time1 Jun · 12:49auto
AgentCustomer Care 2auto
Issue typeRewards cardauto
Store—auto
Order ref—auto
Suggested summaryauto

Rewards card raised over Website chat. Awaiting agent write-up.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.