Handled by Customer Care 5 · first response 5m
Omar Grech
Hi, my Wolt order from your store arrived with two items missing.
Omar Grech · 11:13
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 5 · 11:18
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Omar Grech · 11:25
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 5 · 11:33
Thanks, appreciate the quick reply.
Omar Grech · 11:42
You're welcome! I'll keep this thread updated.
Customer Care 5 · 12:10
Okay, I'll wait to hear back.
Omar Grech · 12:17
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.