Handled by Customer Care 3 · first response 2m
Elaine Zammit
Hello, I was charged twice at the till, can you help?
Elaine Zammit · 14:14
Happy to help — do you have the receipt or the till slip number?
Customer Care 3 · 14:16
Yes, I have the receipt here, sending a photo now.
Elaine Zammit · 14:20
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 3 · 14:24
Thanks, appreciate the quick reply.
Elaine Zammit · 14:50
You're welcome! I'll keep this thread updated.
Customer Care 3 · 15:04
Okay, I'll wait to hear back.
Elaine Zammit · 15:25
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRefund request with receipt; store to confirm before processing.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.