Handled by Customer Care 3 · first response 12m
Elaine Zammit
Hello, the cheese from the deli counter was hard and discoloured.
Elaine Zammit · 13:10
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 3 · 13:22
Photos attached, you can see the colour.
Elaine Zammit · 13:30
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 3 · 13:35
Thanks, appreciate the quick reply.
Elaine Zammit · 13:40
You're welcome! I'll keep this thread updated.
Customer Care 3 · 13:52
Okay, I'll wait to hear back.
Elaine Zammit · 14:12
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 14:29
Any news on this?
Elaine Zammit · 14:51
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatButcher counter quality complaint; third party emailed, camera check requested.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Prime · Third party · sent 19 Apr
Store speaks to butcher attendant; email 3rd party on quality issue
Auto-notify: Prime + San Pawl Il-Baħar, Triq It-Tamar · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.