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Elaine Zammit

Refund / return · St. Julian's, St George's Street · Mon 30 Mar 08:29
Resolved

Handled by Customer Care 1 · first response 8m

WhatsApp·

Elaine Zammit

Mon 30 Mar · started 08:29

Hi, I'd like a refund for an item I bought yesterday in store.

Elaine Zammit · 08:29

Sorry about that! Could you send a photo of the receipt so I can pass it to the store?

Customer Care 1 · 08:37

Yes, I have the receipt here, sending a photo now.

Elaine Zammit · 08:39

Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.

Customer Care 1 · 08:50

Thanks, appreciate the quick reply.

Elaine Zammit · 09:03

You're welcome! I'll keep this thread updated.

Customer Care 1 · 09:27

Okay, I'll wait to hear back.

Elaine Zammit · 09:49

Customer

5 contacts
Elaine Zammit
First seen 30 Mar · Instagram, Website chat, WhatsApp
Contacts
5
Refunds
2 · €25.87
Rewards
—
Repeat topics
Refund / return ×3

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWhatsAppauto
CustomerElaine Zammitauto
Date / time30 Mar · 08:29auto
AgentCustomer Care 1auto
Issue typeRefund / returnauto
StoreSt. Julian's, St George's Streetauto
Order ref—auto
Refund€12.44auto
Suggested summaryauto

Refund request with receipt; store to confirm before processing.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.