Elaine Zammit
Cleanliness / store condition · San Pawl Il-Baħar, Triq Il-Kaħli · Thu 14 May 13:41Handled by Customer Care 4 · first response 44m
Elaine Zammit
Hello, there was a spill in aisle 3 for over an hour today.
Elaine Zammit · 13:41
Thanks for letting us know — which store and roughly what time?
Customer Care 4 · 14:25
Around 15:00, near the fridges.
Elaine Zammit · 14:35
The store manager has been informed and the area was cleaned. Thanks for flagging it.
Customer Care 4 · 14:48
Thanks, appreciate the quick reply.
Elaine Zammit · 15:16
You're welcome! I'll keep this thread updated.
Customer Care 4 · 15:36
Okay, I'll wait to hear back.
Elaine Zammit · 15:54
Just confirming this is being handled — thanks for your patience.
Customer Care 4 · 16:00
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatStore cleanliness report; manager actioned same day.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
San Pawl Il-Baħar, Triq Il-Kaħli · Stores · sent 14 May
Store manager to confirm issue on cameras (may take 24hrs)
Auto-notify: San Pawl Il-Baħar, Triq Il-Kaħli · within 24h — live send is a production step.
Contact: contact to be provisioned
- 16 May — Customer updated on progress.
- 19 May — Store manager confirmed on cameras; proceeding.
Internal notes
none yetInternal — the team sees this, the customer never does.