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Elena Muscat

Rewards card · Birkirkara, Triq Bwieraq · Tue 2 Jun 20:04
Resolved

Handled by Customer Care 7 · first response 4m

WhatsApp·

Elena Muscat

Tue 2 Jun · started 20:04

Hello, my rewards card isn't scanning in the Suppy app anymore.

Elena Muscat · 20:04

Of course! Can you confirm the rewards card number in full and the name on the account?

Customer Care 7 · 20:08

The card number is on the back, sending it now with my details.

Elena Muscat · 20:18

I've passed this to the Suppy team; the merge completes within 24hrs.

Customer Care 7 · 20:22

Thanks, appreciate the quick reply.

Elena Muscat · 20:39

You're welcome! I'll keep this thread updated.

Customer Care 7 · 20:52

Customer

5 contacts
Elena Muscat
First seen 26 Apr · WhatsApp, Instagram, Facebook
Contacts
5
Refunds
1 · €39.01
Rewards
1
Repeat topics
Delivery / online order ×2

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWhatsAppauto
CustomerElena Muscatauto
Date / time2 Jun · 20:04auto
AgentCustomer Care 7auto
Issue typeRewards cardauto
StoreBirkirkara, Triq Bwieraqauto
Order ref—auto
Suggested summaryauto

Rewards card raised over WhatsApp — Birkirkara, Triq Bwieraq. Awaiting agent write-up.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.