Handled by Customer Care 7 · first response 19m
Elena Muscat
Hello, an item scanned at the wrong price today at your store.
Elena Muscat · 12:05
Sorry about that — a photo of the shelf label and your receipt would help us check.
Customer Care 7 · 12:24
Photos sent — shelf label and slip.
Elena Muscat · 12:27
Confirmed — we'll refund the price difference and procurement will fix the barcode mapping.
Customer Care 7 · 12:41
Thanks, appreciate the quick reply.
Elena Muscat · 13:01
You're welcome! I'll keep this thread updated.
Customer Care 7 · 13:13
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatPricing / barcode raised over Instagram — Iż-Żurrieq, Triq Filippu Farrugia. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.