Handled by Customer Care 1 · first response 1h 2m
Elena Muscat
Hi, the jar of sauce I bought was cracked and leaked in my bag.
Elena Muscat · 16:52
Sorry about that! A photo of the item and your receipt and we'll sort a refund.
Customer Care 1 · 17:54
Photo sent — it made a mess of everything.
Elena Muscat · 18:02
Refund approved — no need to return it, we'll mark it as damaged. Apologies again!
Customer Care 1 · 18:14
Thanks, appreciate the quick reply.
Elena Muscat · 18:31
You're welcome! I'll keep this thread updated.
Customer Care 1 · 18:42
Okay, I'll wait to hear back.
Elena Muscat · 19:03
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 19:25
Any news on this?
Elena Muscat · 19:40
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatBroken item; refund but no return, marked as damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.