Elena Muscat
Delivery / online order · San Pawl il-Baħar, Triq Parti G.Calleja (Efesu) · Thu 7 May 11:56Handled by Customer Care 2 · first response 4m
Elena Muscat
Hello, the courier left my shopping outside and the frozen items defrosted.
Elena Muscat · 11:56
So sorry about that! Could you share your order number and the items affected?
Customer Care 2 · 12:00
The reference is in my email — the whole freezer bag is ruined.
Elena Muscat · 12:05
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 2 · 12:08
Thanks, appreciate the quick reply.
Elena Muscat · 12:15
You're welcome! I'll keep this thread updated.
Customer Care 2 · 12:24
Okay, I'll wait to hear back.
Elena Muscat · 12:34
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 12:51
Any news on this?
Elena Muscat · 12:57
Quick update — the team came back to us and it's progressing.
Customer Care 2 · 13:02
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over WhatsApp — San Pawl il-Baħar, Triq Parti G.Calleja (Efesu), order W-39297. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Bolt · Third party · sent 7 May
Store to speak with Bolt; confirm refund amount, send email with details
Auto-notify: Bolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 9 May — Chased by email — awaiting response.
Internal notes
none yetInternal — the team sees this, the customer never does.