Handled by Customer Care 2 · first response 2m
Roberta Bugeja
Hello, I'd like to merge my card with my husband's account.
Roberta Bugeja · 14:52
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 2 · 14:54
The card number is on the back, sending it now with my details.
Roberta Bugeja · 14:56
I've passed this to the Suppy team; the merge completes within 24hrs.
Customer Care 2 · 14:59
Thanks, appreciate the quick reply.
Roberta Bugeja · 15:19
You're welcome! I'll keep this thread updated.
Customer Care 2 · 15:31
Okay, I'll wait to hear back.
Roberta Bugeja · 15:35
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRewards card update request; details verified and applied.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.