Handled by Customer Care 6 · first response 6m
Roberta Bugeja
Hi, this item is listed under frozen but it's a tinned product?
Roberta Bugeja · 12:27
Thanks for spotting that — could you send a screenshot of how it appears and the product barcode?
Customer Care 6 · 12:33
Screenshot and barcode sent.
Roberta Bugeja · 12:43
Ticket raised — the item is marked out of stock while it's fixed. If you were overcharged, accounts will confirm a price-difference refund.
Customer Care 6 · 12:55
Thanks, appreciate the quick reply.
Roberta Bugeja · 13:02
You're welcome! I'll keep this thread updated.
Customer Care 6 · 13:19
Okay, I'll wait to hear back.
Roberta Bugeja · 13:43
Just confirming this is being handled — thanks for your patience.
Customer Care 6 · 14:10
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct technical issue (offer not applying); procurement ticket created.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.