Handled by Customer Care 7 · first response 7m
Roberta Bugeja
Hello, I'd like to merge my card with my husband's account.
Roberta Bugeja · 18:42
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 7 · 18:49
The card number is on the back, sending it now with my details.
Roberta Bugeja · 18:55
I've passed this to the Suppy team; the merge completes within 24hrs.
Customer Care 7 · 19:04
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCard merge request; passed to Suppy app team.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.