Handled by Customer Care 5 · first response 7m
Roberta Bugeja
Hi, the bread from this morning was raw in the middle.
Roberta Bugeja · 08:07
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 5 · 08:14
Here are the pictures, the smell was terrible.
Roberta Bugeja · 08:18
We've asked the store to check the shelf and procurement will raise it with the supplier.
Customer Care 5 · 08:30
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatOff product in date; procurement to raise with supplier.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.