Handled by Customer Care 4 · first response 16m
Omar Borg
Hi, my Wolt order from your store arrived with two items missing.
Omar Borg · 13:25
So sorry about that! Could you share your order number and the items affected?
Customer Care 4 · 13:41
The reference is in my email — the whole freezer bag is ruined.
Omar Borg · 13:51
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 4 · 13:54
Thanks, appreciate the quick reply.
Omar Borg · 14:19
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over WhatsApp — Tas-Sliema, Triq Tigne', order W-34567. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.