Handled by Customer Care 5 · first response 9m
Omar Borg
Hi, my Wolt order from your store arrived with two items missing.
Omar Borg · 14:07
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 5 · 14:16
The reference is in my email — the whole freezer bag is ruined.
Omar Borg · 14:24
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 5 · 14:30
Thanks, appreciate the quick reply.
Omar Borg · 14:49
You're welcome! I'll keep this thread updated.
Customer Care 5 · 15:11
Okay, I'll wait to hear back.
Omar Borg · 15:34
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 15:51
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over Website chat, order B-39151. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.