Handled by Customer Care 2 · first response 52m
Omar Borg
Hi, the strawberries I bought today were mouldy inside the pack.
Omar Borg · 15:19
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 2 · 16:11
Sending the photos now, you can see it clearly.
Omar Borg · 16:17
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
Customer Care 2 · 16:29
Thanks, appreciate the quick reply.
Omar Borg · 16:42
You're welcome! I'll keep this thread updated.
Customer Care 2 · 16:52
Okay, I'll wait to hear back.
Omar Borg · 17:11
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatOff product in date; procurement to raise with supplier.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.