Handled by Customer Care 7 · first response 9m
Omar Borg
Good morning, my delivery never showed up and the app says completed.
Omar Borg · 16:49
So sorry about that! Could you share your order number and the items affected?
Customer Care 7 · 16:58
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Omar Borg · 17:07
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 7 · 17:20
Thanks, appreciate the quick reply.
Omar Borg · 17:31
You're welcome! I'll keep this thread updated.
Customer Care 7 · 17:57
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.