Handled by Customer Care 4 · first response 2m
Daniel Bugeja
Hi, I ordered through the app and got someone else's bags.
Daniel Bugeja · 09:57
So sorry about that! Could you share your order number and the items affected?
Customer Care 4 · 09:59
The reference is in my email — the whole freezer bag is ruined.
Daniel Bugeja · 10:03
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 4 · 10:07
Thanks, appreciate the quick reply.
Daniel Bugeja · 10:20
You're welcome! I'll keep this thread updated.
Customer Care 4 · 10:39
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over WhatsApp — Gzira, Shop 2, order W-31308. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.