Handled by Customer Care 7 · first response 7m
Daniel Bugeja
Hi, the minced beef from the butcher counter smelled off when I opened it.
Daniel Bugeja · 17:53
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 7 · 18:00
Photos attached, you can see the colour.
Daniel Bugeja · 18:07
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 7 · 18:13
Thanks, appreciate the quick reply.
Daniel Bugeja · 18:22
You're welcome! I'll keep this thread updated.
Customer Care 7 · 18:39
Okay, I'll wait to hear back.
Daniel Bugeja · 18:57
Just confirming this is being handled — thanks for your patience.
Customer Care 7 · 19:20
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDeli counter quality complaint; images forwarded to shared attendant contact.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
NORD · Third party · sent 30 Mar
Store speaks to butcher attendant; email 3rd party on quality issue
Auto-notify: NORD + Birkirkara, Triq Il-Knisja l-Qadima · within 24h — live send is a production step.
Contact: contact to be provisioned
- 1 Apr — Third party confirmed receipt, investigating.
- 4 Apr — Reminder sent — no reply yet.
Internal notes
none yetInternal — the team sees this, the customer never does.