Daniel Bugeja
Expired / short date · San Pawl il-Baħar, Triq Parti G.Calleja (Efesu) · Wed 8 Apr 14:11Handled by Customer Care 5 · first response 6m
Daniel Bugeja
Hi, I found yoghurts on the shelf that expired last week.
Daniel Bugeja · 14:11
Thanks for flagging! Could you tell me which store and send a photo of the date label?
Customer Care 5 · 14:17
It was the fridge aisle, photo attached.
Daniel Bugeja · 14:26
We've asked the store to check the shelf and remove any other expired items. Depending on the product we can exchange it in store.
Customer Care 5 · 14:29
Thanks, appreciate the quick reply.
Daniel Bugeja · 14:49
You're welcome! I'll keep this thread updated.
Customer Care 5 · 15:03
Okay, I'll wait to hear back.
Daniel Bugeja · 15:25
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 15:32
Any news on this?
Daniel Bugeja · 15:57
Quick update — the team came back to us and it's progressing.
Customer Care 5 · 16:14
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatExpired / short date raised over WhatsApp — San Pawl il-Baħar, Triq Parti G.Calleja (Efesu). Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.