Handled by Customer Care 3 · first response 8m
Daniel Bugeja
Hello, the butcher pack barcode rang up as a different product at the till.
Daniel Bugeja · 19:06
Could you send a clear image of the itemised sticker showing the product name, barcode and price?
Customer Care 3 · 19:14
Here's the sticker photo, barcode included.
Daniel Bugeja · 19:18
Thanks — the barcode and product don't match, so I've sent the image to our procurement team. We'll refund the price difference.
Customer Care 3 · 19:27
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCounter pack price/barcode mismatch; sticker image sent to procurement, difference refunded.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.