Handled by Customer Care 5 · first response 11m
Chris Agius
Hi, the bread from this morning was raw in the middle.
Chris Agius · 07:30
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 5 · 07:41
Here are the pictures, the smell was terrible.
Chris Agius · 07:46
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
Customer Care 5 · 07:49
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct quality raised over Facebook. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.