Handled by Customer Care 3 · first response 2m
Chris Agius
Hi, my Wolt order from your store arrived with two items missing.
Chris Agius · 17:13
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 3 · 17:15
The reference is in my email — the whole freezer bag is ruined.
Chris Agius · 17:20
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 3 · 17:34
Thanks, appreciate the quick reply.
Chris Agius · 17:48
You're welcome! I'll keep this thread updated.
Customer Care 3 · 17:55
Okay, I'll wait to hear back.
Chris Agius · 18:15
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 18:20
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over WhatsApp — Is-Swieqi, Triq Is-Sidra, order B-29322. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 19 May
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.