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Chris Agius

Staff attitude · Iż-Żurrieq, Triq Filippu Farrugia · Wed 29 Apr 08:57
Resolved

Handled by Customer Care 1 · first response 20m

Facebook·

Chris Agius

Wed 29 Apr · started 08:57

Hi, I want to report how I was spoken to at the till this morning.

Chris Agius · 08:57

I'm really sorry to hear that. Could you tell me the store, the time, and which till or aisle?

Customer Care 1 · 09:17

It was around 10:30 at the second till.

Chris Agius · 09:27

Thank you — I've shared this with the store manager, who will review with the team member. We take this seriously.

Customer Care 1 · 09:38

Customer

4 contacts
Chris Agius
First seen 29 Apr · Facebook, Website chat, WhatsApp
Contacts
4
Refunds
none
Rewards
—

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelFacebookauto
CustomerChris Agiusauto
Date / time29 Apr · 08:57auto
AgentCustomer Care 1auto
Issue typeStaff attitudeauto
StoreIż-Żurrieq, Triq Filippu Farrugiaauto
Order ref—auto
Suggested summaryauto

Staff attitude complaint; store manager informed for follow-up.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.