Handled by Customer Care 4 · first response 17m
Michela Borg
Hi, I want to return a pack that was open when I got home.
Michela Borg · 16:38
Happy to help — do you have the receipt or the till slip number?
Customer Care 4 · 16:55
The slip number is on the photo I just sent.
Michela Borg · 17:04
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 4 · 17:16
Thanks, appreciate the quick reply.
Michela Borg · 17:35
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDouble charge at till; camera check requested, refund via accounts.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.