Handled by Customer Care 7 · first response 21m
Michela Borg
Hi, I want to move my points from my old rewards card to the app.
Michela Borg · 10:02
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 7 · 10:23
The card number is on the back, sending it now with my details.
Michela Borg · 10:27
I've passed this to the Suppy team; the merge completes within 24hrs.
Customer Care 7 · 10:40
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCard merge request; passed to Suppy app team.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.