Michela Borg
Delivery / online order · Tas-Sliema, Triq Ix - Xatt (The Strand) · Mon 4 May 10:36Handled by Customer Care 2 · first response 8m
Michela Borg
Hi, I ordered through the app and got someone else's bags.
Michela Borg · 10:36
So sorry about that! Could you share your order number and the items affected?
Customer Care 2 · 10:44
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Michela Borg · 10:50
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 2 · 11:04
Thanks, appreciate the quick reply.
Michela Borg · 11:21
You're welcome! I'll keep this thread updated.
Customer Care 2 · 11:30
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over Instagram — Tas-Sliema, Triq Ix - Xatt (The Strand), order W-38757. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.