Handled by Customer Care 5 · first response 11m
Julia Debono
Hi, I found yoghurts on the shelf that expired last week.
Julia Debono · 14:38
Thanks for flagging! Could you tell me which store and send a photo of the date label?
Customer Care 5 · 14:49
It was the fridge aisle, photo attached.
Julia Debono · 14:55
The item can be exchanged in store, and the store manager is checking the display now.
Customer Care 5 · 15:03
Thanks, appreciate the quick reply.
Julia Debono · 15:12
You're welcome! I'll keep this thread updated.
Customer Care 5 · 15:16
Okay, I'll wait to hear back.
Julia Debono · 15:24
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 15:37
Any news on this?
Julia Debono · 15:56
Quick update — the team came back to us and it's progressing.
Customer Care 5 · 16:07
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatExpired / short date raised over Website chat — Iż-Żurrieq, Triq Filippu Farrugia. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.