Handled by Customer Care 4 · first response 23m
Julia Debono
Hi, my Wolt order from your store arrived with two items missing.
Julia Debono · 09:25
So sorry about that! Could you share your order number and the items affected?
Customer Care 4 · 09:48
The reference is in my email — the whole freezer bag is ruined.
Julia Debono · 09:51
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 4 · 09:58
Thanks, appreciate the quick reply.
Julia Debono · 10:16
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.