Handled by Customer Care 3 · first response 7m
Julia Debono
Hello, my rewards card isn't scanning in the Suppy app anymore.
Julia Debono · 08:54
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 3 · 09:01
The card number is on the back, sending it now with my details.
Julia Debono · 09:10
I've passed this to the Suppy team; the merge completes within 24hrs.
Customer Care 3 · 09:20
Thanks, appreciate the quick reply.
Julia Debono · 09:28
You're welcome! I'll keep this thread updated.
Customer Care 3 · 09:50
Okay, I'll wait to hear back.
Julia Debono · 10:07
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 10:29
Any news on this?
Julia Debono · 10:41
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCard not scanning in app; account re-linked.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.