Handled by Customer Care 1 · first response 31m
Karl Vella
Hi, what time does the Qormi store close on public holidays?
Karl Vella · 08:27
Happy to help!
Customer Care 1 · 08:58
Great, thanks for checking.
Karl Vella · 09:04
I've checked with the team and sent you the details.
Customer Care 1 · 09:18
Thanks, appreciate the quick reply.
Karl Vella · 09:46
You're welcome! I'll keep this thread updated.
Customer Care 1 · 10:08
Okay, I'll wait to hear back.
Karl Vella · 10:12
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 10:30
Any news on this?
Karl Vella · 10:34
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatGeneral enquiry raised over Instagram — Ħaż-Żabbar, Telliera. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.