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Karl Vella

Expired / short date · Birkirkara, Triq Il-Ferrovija L-Qadima · Wed 6 May 20:17
Resolved

Handled by Customer Care 2 · first response 8m

WhatsApp·

Karl Vella

Wed 6 May · started 20:17

Hello, the ham I bought yesterday expires today, that's too short.

Karl Vella · 20:17

Thanks for flagging! Could you tell me which store and send a photo of the date label?

Customer Care 2 · 20:25

Here's the label with the date.

Karl Vella · 20:27

We've asked the store to check the shelf and remove any other expired items. Depending on the product we can exchange it in store.

Customer Care 2 · 20:39

Customer

4 contacts
Karl Vella
First seen 6 May · Instagram, WhatsApp, Facebook
Contacts
4
Refunds
2 · €38.92
Rewards
—

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWhatsAppauto
CustomerKarl Vellaauto
Date / time6 May · 20:17auto
AgentCustomer Care 2auto
Issue typeExpired / short dateauto
StoreBirkirkara, Triq Il-Ferrovija L-Qadimaauto
Order ref—auto
Suggested summaryauto

Expired item found on shelf; store asked to sweep the display.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.