Karl Vella
Refund / return · San Pawl il-Baħar, Triq Parti G.Calleja (Efesu) · Sun 31 May 11:34Handled by Customer Care 5 · first response 23m
Karl Vella
Hi, I'd like a refund for an item I bought yesterday in store.
Karl Vella · 11:34
Happy to help — do you have the receipt or the till slip number?
Customer Care 5 · 11:57
The slip number is on the photo I just sent.
Karl Vella · 12:01
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 5 · 12:04
Thanks, appreciate the quick reply.
Karl Vella · 12:22
You're welcome! I'll keep this thread updated.
Customer Care 5 · 12:30
Okay, I'll wait to hear back.
Karl Vella · 12:50
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 12:58
Any news on this?
Karl Vella · 13:25
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRefund request with receipt; store to confirm before processing.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.