Handled by Customer Care 3 · first response 6m
Mark Caruana
Hello, I'd like to merge my card with my husband's account.
Mark Caruana · 12:24
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 3 · 12:30
The card number is on the back, sending it now with my details.
Mark Caruana · 12:38
All updated — the change shows in the app within a few minutes.
Customer Care 3 · 12:49
Thanks, appreciate the quick reply.
Mark Caruana · 12:54
You're welcome! I'll keep this thread updated.
Customer Care 3 · 13:17
Okay, I'll wait to hear back.
Mark Caruana · 13:35
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 13:49
Any news on this?
Mark Caruana · 14:16
Quick update — the team came back to us and it's progressing.
Customer Care 3 · 14:20
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRewards card raised over WhatsApp — Tas-Sliema, Triq Bisazza. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.